Terms & Conditions

Please refer to these important Booking Conditions carefully as they apply to all bookings made with Alma Travel Centre (Australia) Pty Ltd and its associated entities, (including but not limited to) Thailand South East Asia Travel, Western Australian Booking Centre and Northern Territory Booking Centre.

How to book:

Contact Alma Travel Centre (Australia) Pty Ltd on 03 9650 6655 or email us at sales@almatravel.com.au.

Prices:

All verbal and written quotes provided are based on current availability only and are subject to change until your reservation is booked and confirmed in writing.

Unless otherwise stated all prices are in Australian Dollars and include GST where applicable. All prices are subject to availability, change and can be withdrawn or varied without notice. Price changes may occur by reason of matters outside of Alma Travel Centre (Australia) Pty Ltd control which may increase the cost of the product or service. Such factors include (without limitation) adverse currency fluctuations, fuel surcharges, taxes and airfare increases.

Deposits & Final Balance:

You will be required to pay a non-refundable deposit once your booking is confirmed to Alma Travel Centre (Australia) Pty Ltd. Your travel consultant will advise you of how much will be required once your itinerary is booked and confirmed. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).  Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

Bookings made less than 30 days prior to travel, full payment will be required at the time your booking is confirmed. In some cases full payment will be required before booking as we may be inside cancellation deadlines as outlined by our suppliers.

Please ensure payments are made by the due date as advised to you by your travel consultant. If payment is not received, your reservation may automatically cancel without notice by our suppliers.

Payment:

All payments can be made by cash, cheque, direct deposit or credit card.

Payments made with credit cards are subject to the following merchant surcharges:

 Visa & Mastercard:                1.5%

American Express:                  3.5%

Diners Club:                             3.5%

Amendment Fees:

Once your booking is confirmed and a deposit has been paid, the following amendment fees may apply in addition to applicable supplier fees:

Domestic:                 $22.00 – $50.00 per person

International:          $50.00 – $100.00 per person

Cancellation Fees:

In the event that you cancel your booking with Alma Travel Centre (Australia) Pty Ltd, the following cancellation fee may apply in addition to applicable supplier fees:

Domestic:                 $50.00 per person

International:          $200.00 per person

Travel Insurance:

Travel Insurance, though not compulsory, is strongly urged, as per our recommendations. You must read the Combined Financial Services Guide/Product Disclosure Statement before you decide to buy the travel insurance product you are considering purchasing to ensure it meets your needs and financial situation. Should there be any questions please do not hesitate to call your travel consultant or insurance provider. Alma Travel Centre (Australia) Pty Ltd cannot take any responsibility for inadequate travel insurance cover accepted.

Please note that you can cancel or change your policy at any time before you depart on your journey. If you choose to cancel your policy within 15 working days of the date the policy is issued (the “cooling off period”) we will refund you in accordance with the insurance providers Terms and Conditions.  No refund will be made if you cancel your policy after the Cooling off period.

Any alternate Travel Insurance policies not issued by your consultant must be advised prior to final payment of your travel arrangements.

We strongly urge our customers who believe that they are fully covered by their various Credit Card travel insurance cover to obtain a brochure and read it extremely carefully. We will not be held responsible for inadequate alternative travel insurance cover not recommended by our company.

Passport:

All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.  When assisting with international travel bookings Alma Travel Centre (Australia) Pty Ltd requires a copy of your passport to be sent to your travel consultant to ensure names as per passport are correct and in some cases this information will be forwarded onto airlines and tour operators. In the event that you are applying for a new passport, your name must be submitted to Alma Travel Centre (Australia) Pty Ltd in writing. In the event that a name has been incorrectly provided to your travel consultant, amendment and/or cancellation fees may apply to correct the name on airline tickets and/or suppliers reservations and documentation.

Visas:

Alma Travel Centre (Australia) Pty Ltd, may assist and advise passengers accordingly with visas. The following processing fee will apply in addition to the consular fees:

Visa Processing Fee:               $25.00 per person, per visa

Re-entry Visas for Australia:

Re-entry visas will/may be required for travelers leaving Australia holding a foreign passport. If you hold a foreign passport then it is your responsibility to ensure you have the correct document in order to enter Australian Boarders.

Airline Booking Fees:

The following fees will apply when booking flights through Alma Travel Centre (Australia) Pty Ltd in addition to supplier fees:

Domestic:                 $22.00 – $44.00 per person

International:          $50.00 – $300.00 per person

Travel Advice:

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Health & Vaccinations:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country.

We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.  General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).

Alternatively please contact Travelvax on 1300 360 164 or visit their website at www.travelvax.com.au

Airline Taxes:

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.

Concessions:

Some suppliers offer senior and pensioner concessions. A copy of a valid Seniors or Pension Concession card number will be required at time of booking for some suppliers in order to receive the reduced rates.

Child Costs:

Child costs, where they are available at the time of booking are at the discretion and subject to the conditions of the supplier. Child ages very per supplier.

Minimum Numbers:

Some tour operators require minimum numbers to confirm a tour. As such, some bookings may be waitlist until these minimum requirements have been reached. Full payment may be required for a waitlisted tour. If a tour is not confirmed for this reason, a full refund will be issued. Alma Travel Centre (Australia) Pty Ltd cannot accept responsibility for 3rd party suppliers cancelling tours due to minimum numbers not being met.

Travel Documents:

All tickets and vouchers will be sent to Alma Travel Centre (Australia) Pty Ltd on receipt of final payment and will be forwarded onto you 2 – 3 weeks prior to travel.

Forms:

We also require all forms to be completed and signed at the request of your travel consultant. These forms may include, supplier booking forms, Alma Travel Declaration Form declining / accepting Travel Insurance, Travel Insurance Application Forms and in the event payment was made by Visa, MasterCard, American Express or Diners Club a credit card form must be completed (in compliance with our bank). A copy of your passport will also be required.

Alma Travel Centre (Australia) Pty Ltd has the right to withhold travel documents until such time as all relevant forms are signed and received as per instructions by your Travel Consultant.

Schedule Changes:

We will endeavor to advise you of any schedule changes to your flights, however it is not always possible to do so. You may wish to re-confirm your scheduled departure time with the applicable airline (during business hours) or visit the departure information on your departure cities airport website.

Privacy & Confidentiality policy:

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy which can be found here.

Complaints:

Alma Travel Centre (Australia) Pty Ltd endeavors to deliver exceptional quality professional travel services. We are committed to being responsive to the needs and concerns of customers and to resolving your complaint as quickly as possible. Customer feedback is welcomed as it helps us improve our service delivery to you. Full details of our Complaints Handling Policy can be found here.

These terms were last updated on 06 Jul 2017.